Web Design & Back-end Optimisation
RWH
Project Overview
RWH required a face-lift for their eCommerce store, as it was outdated and the user experience left much to be desired. After redesigning the storefront, the RWH store presented a modern responsive online shopping experience, with custom snippets showcasing specialised disclaimers for the complex products that the store was advertising and selling.
Numpad
$249
Numpad made of aluminium, prototype, etc. etc.
E-Commerce Facelift and Backend Workflow Optimization
Overview
The RAMA WORKS storefront required both visual updates to align with current design direction and structural backend fixes to resolve customer friction and support bottlenecks.
Key Contributions
- Frontend Redesign: Modernized the storefront interface to improve layout flow, product visibility, and navigation.
- Backend Optimization: Restructured order data flow and backend tools to make account management clearer for customers.
- Support System Integration: Streamlined administrative interfaces so support agents could look up orders, update details, and resolve queries faster.
Impact
Significantly reduced common support ticket volume by giving users direct clarity on their orders, while enabling support staff to handle requests much faster.