RAMA WORKS Shopify
Web Design & Back-end Optimisation
IMOTO TEA // 井元園
Numpad
初摘み宇治抹茶 • 奥緑 (Okumidori)
Single-Origin Kyoto Cultivar • Handpicked & Stone-Milled
$34.00 AUD
1
Product Overview
Numpad made of aluminium, prototype, etc. etc.
Taste Notes & Product Specifications
Umami Intensity5 / 5
Natural Sweetness4.5 / 5
Creamy Froth4.5 / 5
Astringency1 / 5
Cultivar / RegionOkumidori // Wazuka, Kyoto
E-Commerce Facelift and Backend Workflow Optimization
Overview
The RAMA WORKS storefront required both visual updates to align with current design direction and structural backend fixes to resolve customer friction and support bottlenecks.
Key Contributions
- Frontend Redesign: Modernized the storefront interface to improve layout flow, product visibility, and navigation.
- Backend Optimization: Restructured order data flow and backend tools to make account management clearer for customers.
- Support System Integration: Streamlined administrative interfaces so support agents could look up orders, update details, and resolve queries faster.
Impact
Significantly reduced common support ticket volume by giving users direct clarity on their orders, while enabling support staff to handle requests much faster.